Gagnon & Associates | Master Group

Where are your offices located?

We have two offices in Ontario.

Main Office:
2800 White Street, Val Caron ON P3N 1B2
Phone: 1(705) 897-1942
Fax: 1(705) 897-1937
Toll Free: 1-800-363-3384

Thunder Bay Office:
645 Sibley Drive, Thunder Bay ON P7B 6Z8
Phone: 1(807) 935-1942
Fax: 1(807) 935-1941
Toll Free: 1-800-363-3384

What are your business hours of operation?

Normal business hours are from 7 am to 5 pm.

Do you work on custom projects?

We have a team of Engineering and Sales Representatives who look forward to going over the unique details and requirements of your project. Contact us today.

What is your warranty procedure?

If you experience a problem with a product you purchase from us and it is still covered under warranty, contact Carey at or 1-705-897-1942. Contractors should take photos of the units at time of installation, making sure to take a clear photo that captures the serial number, model number and part number. At the same time, contractors are to complete Start-up Reports and submit them to Gagnon & Associates for warranty purposes. Time is an important component that factors into the warranty procedure.